Refund Policy

1. Free trials and evaluation

We believe in letting our users try before they buy. DSoftStudio offers a 14-day free trial (or designated promotional free access periods) for our commercial subscriptions. This allows you to fully evaluate the VSIX Pipeline Explorer, Roslyn Analyzers, Runtime Profiling, and other commercial features before any charges are made.

Because you have the opportunity to test the Service risk-free, all sales are considered final once a paid subscription begins, except as expressly set out in this policy or required by mandatory applicable law.

2. Cancellation vs. refunds

You may cancel your subscription at any time via the Customer Portal.

• Access after cancellation. Upon cancellation, your commercial license remains fully active through the end of your current prepaid billing cycle (whether monthly or annual).
• No prorated refunds. Except as required by mandatory applicable law, DSoftStudio does not issue refunds or credits for partial use, unused time, or early cancellation of an active billing cycle. If you purchase an annual subscription and cancel after one month, you retain access for the remaining 11 months, but no prorated refund will be issued.

3. Automatic renewals

Subscriptions renew automatically at the end of each billing cycle (monthly or annually) using the payment method on file. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue. We do not issue refunds for failure to cancel prior to a renewal charge, except as described in Section 4.

4. Exceptional circumstances & billing errors

We review refund requests on a case-by-case basis through our support team at licensing@dsoftstudio.com. We may, at our sole discretion, issue a refund or credit under the following strict conditions:

• Accidental annual renewal. If an annual subscription auto-renews and you accidentally missed the cancellation window, you must contact us within 48 hours of the charge, provided no commercial features have been used since the renewal.
• Verified billing errors. If you believe you were charged incorrectly or duplicated by our system, you must contact us within 30 days of the transaction. Verified technical errors will be refunded in full.

5. Merchant of Record

All transactions, taxes, and payment processing are handled by Paddle.com Market Ltd ("Paddle"), our Merchant of Record. While DSoftStudio determines refund eligibility according to this policy, the actual financial credit is processed and returned to your original payment method via Paddle.

6. Consumer rights

Nothing in this policy affects your statutory rights under mandatory local consumer protection laws. This Refund Policy forms part of, and should be read together with, our Terms of Service.

7. Contact

Questions about refunds or billing? Email licensing@dsoftstudio.com.